Privacy Policy

Last updated: October 1, 2026

1. About this policy

This policy explains what personal data we collect when you visit our website, buy from us or contact us, how we use it, who we share it with and what rights you have.

If anything in our Terms of Service conflicts with this policy on the processing of personal data, this policy applies.

2. Personal data we collect

Depending on how you use our website, we may process:

a) Contact details: name, billing and shipping address, e-mail address, phone number.
b) Order and payment information: products ordered, payment method, payment confirmation and transaction details. Card details are handled directly by our payment providers and are never stored by us.
c) Account details: login details, preferences and order history, if you create an account.
d) Shopping activity: products viewed, cart contents, orders, returns and exchanges.
e) Communications: the content of e-mails and support requests you send us.
f) Device and technical data: IP address, browser, device type, operating system and time of access.
g) Usage data: how you interact with and navigate our website.

3. Where we get your data

- Directly from you, when you place an order, create an account or contact us.
- Automatically, through cookies and similar technologies.
- From service providers, such as payment and shipping providers.

4. Why we use your data and on what legal basis

a) To process and deliver your orders, handle payments, returns and exchanges, and manage your account (performance of a contract, Art. 6(1)(b) GDPR).
b) To send you newsletters and marketing messages, only with your consent, which you can withdraw at any time (Art. 6(1)(a) GDPR).
c) To improve our website and products and to understand how our website is used (our legitimate interest, Art. 6(1)(f) GDPR, or your consent where cookies require it).
d) To prevent fraud and keep our website secure (our legitimate interest, Art. 6(1)(f) GDPR).
e) To comply with legal obligations, such as tax and accounting rules (Art. 6(1)(c) GDPR).

5. Who we share your data with

We only share personal data where necessary, with:

- Shopify, the platform that runs our store
- Payment providers (for example Shopify Payments)
- Shipping and delivery companies
- IT and hosting providers
- Public authorities, when required by law

We do not sell your personal data.

6. Shopify and international transfers

Our store runs on Shopify. Shopify processes personal data on our behalf and, in some cases, as an independent controller. Some data may be transferred outside the European Economic Area, for example to Canada or the United States. Shopify protects these transfers with recognised safeguards, such as the European Commission's Standard Contractual Clauses.

More information: https://privacy.shopify.com/en

7. Cookies

We use cookies and similar technologies to run the website, enable its features and, with your consent, analyse traffic and personalise content and ads. You can change your choices at any time through the cookie settings on our website.

8. How long we keep your data

We keep personal data only for as long as needed for the purposes described above, or for as long as the law requires us to (for example, invoices and accounting records under Portuguese tax law).

9. Your rights

Under the GDPR, you have the right to:

- access your personal data
- correct inaccurate data
- have your data deleted
- restrict processing
- receive your data in a portable format
- object to processing, including for direct marketing
- withdraw your consent at any time, without affecting processing carried out before

To exercise any of these rights, contact us at info@olivoree.eu

10. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. However, no method of transmission or storage over the internet is completely secure.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date of the last update at the top.

12. Contact

For any questions about this policy or your personal data, contact us at:

Olivoree
E-mail: info@olivoree.eu